SHIPPING POLICY

? We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia.
? Please note that Cartier does not ship to PO boxes, APO/FPO addresses or hotels.
? We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order.
? For further information on the Shipping Policy, please see our Conditions of Sale.

EASY RETURN AND EXCHANGE

? You may return your creation to the Cartier e-Boutique distribution center within 30 days of receipt, for exchange or refund to the original payment type.
? You are also welcome to visit a Cartier Boutique in the United States to return your creation for exchange or boutique merchandise credit. No refunds will be issued through Cartier Boutiques.
? Should you wish to make a return or exchange by mail, please contact us by phone at 1-800-CARTIER to make arrangements. A Cartier Ambassador will provide you with a Return Authorization Number, which must be noted on the Return Form included in the original shipment.
? Please send back your return or exchange via the provided pre-paid Fedex shipping label.
? For further information on the Return Process, please see our Conditions of Sale.

All transactions are safe and secure

Cartier takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Cartier uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

Authentic Cartier Guarantee

Only Cartier creations purchased from a Cartier Boutique, the Cartier e-Boutique or Client Relation Center, or an authorized Cartier retailer receive the full benefits of Cartier’s International Guarantee. In order to benefit from this, we request that you present the Warranty Card, which can be found in the delivery package that contains your Cartier creation. This Warranty Card should be duly filled out, dated, stamped and signed by a Cartier Boutique, by the Cartier e-Boutique distribution center or by an authorized Cartier dealer.